Live Advice feedback and ratings system is built around your community voice. This feature gives you the power to view the experiences of other members with a particular advisor, as well as leave your own comments and rate your experience after a call, mail interaction and recorded listings. These comments and ratings from customers, like you, are valuable indicators of an advisor reputation. Please be sure to leave your comments so that other members may benefit from your experience.

Ratings: After you make a call, you'll be asked to rate your experience from that advisor by using your touch-tone keypad to give that advisor’s listing a rating of between 1 to 5 stars (5 stars being the highest). A rating of 4 or 5 will improve that listing's overall rating; a rating of 1 or 2 will lower it.

After you received a paid mail service, you'll see a page inviting you to leave feedback in the form of a 1 to 5 star rating, along with written comments which will appear alongside the listing.

Feedback: Through the web site, you can also leave written feedback by finding the listing you just called on your Transaction Details page (found on the Payment Info page in My Account) and selecting Leave Feedback.

Note: Please be fair and responsible in your comments; remember, anyone who clicks on that listing will be able to read them. You may only rate up to 3 calls or Mails per day with any given advisor. You have up to 90 days to leave feedback for a call or Paid Mail.

What does the number next to a listing mean?

The number you see next to every listing is its rating, a figure that combines three essential advisor attributes:

• Quality—How many stars (on a 1-to-5 scale) customers give this advisor after each call. (note: Quality ratings can only be given for calls or Mails that cost $2.00 or more, unless it is the customer's first contact with a given advisor. Customers may only rate up to 3 calls or Mails per day with any given advisor).
• Reliability—The number of calls this advisor has missed.
• Service—How often customers choose to have extended conversations with this advisor.

What do the Stars mean?

The number of stars you see by an advisor's listing indicates the average rating (on the 1-to-5 scale described above) that he or she has received from customers who have called this listing in the past.

Stars help customers choose which advisor to call for advice and reward advisors for providing high customer satisfaction.